1. Information We Collect

We collect the following types of data to provide and improve our services:

1.1 Personal Information

• Name, email address, phone number, and company details when you sign up.
• Payment and billing details for subscriptions.

1.2 Business Data

• Information entered into OlivesBI, such as financial records, customer details, and inventory data.
• Documents, invoices, and other uploaded files related to business operations.

1.3 Technical Information

• IP addresses, device details, and browser type to enhance security.
• Usage logs to track system performance and detect issues.

2. How We Use Your Information

We use collected data to:

• ✔ Provide, maintain, and improve the OlivesBI ERP platform.
• ✔ Process transactions and manage subscriptions.
• ✔ Ensure security and prevent fraudulent activities.
• ✔ Offer customer support and software updates.
• ✔ Analyze system performance and user behavior to improve functionality.

3. Data Security & Protection

• 🔒 Encryption & Secure Storage – All data is encrypted and stored securely to prevent unauthorized access.
• 🔒 Access Control – Only authorized personnel can access sensitive information.
• 🔒 Regular Backups – Data is backed up periodically to prevent loss.

4. Data Ownership & Management

• 📌 You own your business data – All information entered into OlivesBI remains the property of the subscribing organization.
• 📌 Self-Managed Data Option – Organizations that prefer to store their data on their own servers can request a self-hosted deployment at an additional cost.

5. Sharing & Third-Party Integrations

• We do not sell or share your personal or business data with third parties for marketing purposes.
• If OlivesBI integrates with third-party services (e.g., payment gateways, accounting tools), data sharing will occur only for service functionality and with user consent.

6. Data Retention & Deletion

• We retain user data for as long as the subscription is active.
• Upon termination, users have 14 days to retrieve their data before permanent deletion.
• Users can request data deletion at any time by contacting support.

7. Cookies & Tracking Technologies

OlivesBI uses cookies and similar technologies to enhance user experience, analyze performance, and improve security. Users can manage cookie settings in their browsers.

8. Compliance with Laws

We comply with GDPR, CCPA, and other global data protection regulations, ensuring that user data is handled lawfully and transparently.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services or legal requirements. Any updates will be communicated through our platform.

10. Contact Us

For questions or concerns about this Privacy Policy, please contact:

📧 Email: sales@olivesbi.africa

📞 Phone:+233 257597158